At MINZOR, we believe in maintaining clarity and transparency with our clients regarding refunds, returns, and payment policies. This comprehensive Refund and Return Policy outlines our approach to advance payments, cancellation terms, and dispute resolution to help you make informed decisions. By engaging in our services, you acknowledge and accept this policy, which is designed to protect both parties while ensuring fairness and professionalism.
Please note that all advance payments made toward any project or service are strictly non-refundable. This advance payment serves as a confirmation of your commitment to the project and is used to secure resources, cover preliminary administrative work, and enable us to allocate time for your project. As we begin work on planning, strategy, and resource allocation immediately upon receipt of the advance, these funds are non-refundable under any circumstances. For clients who are on a partial or milestone-based payment plan, each installment paid, including the initial advance, is also considered non-refundable once processed. This policy ensures that we have the necessary resources and continuity to deliver high-quality work on schedule.
If you wish to cancel the service before the official project start date (as confirmed in our agreed project timeline), the advance payment will still remain non-refundable. Should a cancellation occur after the project has commenced, the request will be reviewed individually, and charges may be applied for any work completed, time spent, and resources utilized up to that point. This will be deducted from any remaining balance if applicable, though the advance remains non-refundable. Additionally, we require a minimum of 14 days’ notice for any cancellation request. This period allows us to adjust our workflow, manage resources effectively, and mitigate any impact on other ongoing projects. Failing to provide sufficient notice may result in additional charges, depending on the complexity and stage of the project.
Due to the customized and service-based nature of our work, refunds are generally not available once a project has started. Once we begin executing the project, a refund becomes impractical, as significant time, effort, and resources have been allocated specifically to meet your requirements. However, in rare cases where a project cannot be completed due to unforeseen circumstances or if the services delivered do not meet the terms agreed upon in the initial contract, a partial refund may be considered at the sole discretion of [Your Company Name]. Any such refund will be calculated based on the amount of work completed up to that point. It’s essential to remember that the advance payment remains non-refundable in any circumstance, regardless of the work completed or issues encountered.
As part of our commitment to client satisfaction, we offer revisions and corrections to ensure that the delivered services align with your expectations. If you are unsatisfied with any aspect of the project, please reach out to discuss the necessary adjustments as outlined in the contract. We highly recommend clients take advantage of these revisions instead of requesting a refund, as adjustments and revisions are designed to fine-tune the project to meet your standards without disrupting the project timeline.
In the event of any disputes regarding this policy or any aspect of our services, both parties agree that the matter will be resolved under the jurisdiction of the courts in Dwarka, Delhi. By choosing to work with us, you acknowledge Dwarka, Delhi, as the exclusive legal venue for any court proceedings. Furthermore, this Refund and Return Policy, as well as any contract with MINZOR, shall be governed by Indian law. This ensures a clear and legally binding framework for resolving any disagreements that may arise during the course of the project.
MINZOR reserves the right to update or modify this policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. Clients are encouraged to review this policy periodically to stay informed of any updates or revisions. For projects already underway, the version of the policy in effect at the time of contract signing will apply unless otherwise agreed in writing by both parties.
If you have any questions or require further clarification on our Refund and Return Policy, please contact our support team at . We are committed to providing transparent, high-quality service and are here to address any concerns to make your experience with us smooth and professional.